Return & Refund Policy

You can cancel an order placed on offroadwatches.com from My Orders in your account, or by sending us a request through our Contact page.

An order can be cancelled only before it is shipped. Once you receive the shipping confirmation email with tracking details, the order can no longer be cancelled, and the exchange and refund policy below applies after delivery.

Every cancellation request is reviewed by our team. Once it is approved, the purchase amount is refunded to the original payment method within 7 business days.

Cancellations are not applicable for orders paid using EMI or other financing options.

For orders where the price of the product exceeds ₹ 10,000, a deduction of 2% towards payment gateway processing charges will be applied to the cancellation refund, and the remaining amount will be refunded promptly.

If a shipped order is refused at the time of delivery, the refund will be processed once the product is returned to us, after deducting the two-way shipping charges.

Easy 5 day exchange policy

Exchange or refund requests for products purchased on offroadwatches.com must be raised within 5 days* of delivery.

To start an exchange or refund, open the order in My Orders and choose Return, or send us a request through our Contact page. Once your request is approved, the product must be securely packed in its original packaging, together with the invoice and all accessories supplied with the order.

The product must be completely unused and packed in tamper-proof packaging, in its original condition, to prevent damage in transit.

The returned product must be in its original condition*, with the invoice, warranty card and all original packaging materials such as manuals and hang tags. Returns that do not meet these conditions may be refused by offroadwatches.com.

*Original condition means the product is in the same state as when it was delivered by Off Road: free from scratches, marks or alterations, with any security tags intact. A watch whose bracelet or strap has been adjusted is not eligible for exchange or refund.

When we receive the returned product, our service center inspects it to confirm that the internal watch components have not been altered. The exchange or refund begins once the inspection is approved.

Refunds are processed within 2 business days of approval by our quality control team at the service center, and are credited to the original payment method used for the order on offroadwatches.com. For products that are not defective, the two-way courier charges will be deducted from the refund. If your address is in a remote area where Bluedart reverse pickup is not available, you will need to ship the product back to our address, and only the one-way shipping charge will be deducted.

Products that do not pass our quality inspection are not eligible for exchange or refund and will be returned to you in the same condition, with courier charges borne by you.

For products purchased during a sale or special promotion, return pickup courier charges are borne by the customer for store credit requests.

Any defect in a product you receive must be reported within 24 hours of delivery. Every order is checked before it is shipped, and a product reported as defective within 24 hours of delivery will be replaced.

In the event of a dispute, offroadwatches.com will only refund the total amount paid for that purchase, once the product is returned in its original condition*. No other form of compensation will be provided.

Returns and cancellations are not accepted for international orders or for orders paid using EMI or other financing options.

For further help with an exchange or refund, please email us at enquiry@offroadwatches.com or contact us through our Contact page.

If you receive a package that has been tampered with, please refuse it and inform us immediately. We cannot be held responsible for damaged or lost products in packages accepted in that condition.

offroadwatches.com reserves the right to deny return requests from accounts that show a pattern of repeated or excessive returns, based on factors such as frequency, reason or suspicious activity on the account.

offroadwatches.com reserves the right to amend or revise this policy without prior notice.

Please inform Off Road if a shipped order has not reached you within 20 (twenty) days from the date of shipment. You can follow your parcel using the tracking details in your shipping confirmation email. Any claim for non-receipt raised more than 30 (thirty) days after the date of shipment will be treated as time-barred and will not be accepted, since courier and insurance claim windows close after this period.